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Typically, FDA approval takes many years of testing and clinical trials. During a public health emergency (like the COVID-19 pandemic, the FDA can use its Emergency Use Authorization (EUA) authority to allow the use of unapproved medical products, or unapproved uses of approved medical products, to diagnose, treat, or prevent serious or life-threatening diseases when certain criteria are met, including that there are no adequate, approved, and available alternatives.

Get your at-home nasal PCR COVID-19 test delivered right to your door in *as little as 1 hour after ordering through our partnership with Uber. At checkout, you will be able to see if your shipping address is eligible for Uber Delivery. Delivery hours are from 8am–4pm, Monday–Friday ONLY.

Yes – this test is a molecular nasal PCR test, and it’s the test most airlines require to be cleared before you fly.

(1) Make sure to order your test well in advance of your upcoming flight, i.e. multiple weeks ahead of time.

(2) Collect and return ship your sample to the lab 3 days before your flight. The “collection date” on your results will be the day/time you collected your sample and activated your kit. E.g. Collect on Monday afternoon for a Thursday morning flight. Make sure you drop off your completed kit before end-of-day pickup.

(3) Your results will be ready within 24-48 hours after the lab receives your sample. This assumes no shipping delays. E.g. if you ship your kit to the lab on Monday afternoon before end-of-day pickup, your kit should arrive at the lab on Tuesday – results will be ready on Wednesday or Thursday. Note: empowerDX is NOT responsible for shipping delays.

(4) We’ll email you when your results have posted in the empowerDX portal. Make sure to have them ready on your phone when you go to the airport. Download them and print the results as a backup.

According to the CDC, “Yes, the CARES Act requires all clinical laboratories and testing providers that perform diagnostic testing under a Clinical Laboratory Improvement Amendments (CLIA) certificate to report the results of any test that is intended to detect SARS-CoV-2 or to diagnose a possible case of COVID-19 (e.g., molecular, antigen, antibody), not just positive tests, to state or local public health departments. Results from surveillance testing for SARS-CoV-2 should not be reported to state or local public health departments.”

But not to worry. Other than the CARES Act requirements above due to the pandemic, we keep your personal health information private. The Health Insurance Portability and Accountability Act (HIPAA) requires that your profile and results are only accessible to you and the Licensed Ordering Physician who reviews and approves your order.

A “Negative” “REF RANGE” has nothing to do with your actual test results.

“REF RANGE” means “reference range”. The reference range for vitamin D is 30-100, meaning that a normal or “healthy” level is between 30 and 100. The reference range for the At Home COVID-19 Nasal PCR Test Kit is “negative”, meaning that a normal result is “negative” – when NO SARS-CoV-2 virus is detected on the sample. Feel free to ignore this section.

Please refer to the “RESULT” section of your lab report to determine if your test results for SARS-CoV-2 are positive or negative. If the “RESULT” section of your report has a “NEGATIVE” under it, then your nose sample didn’t have the SARS-CoV-2 on it. If the “RESULT” section of your report has a “POSITIVE” under it, then the lab detected the SARS-CoV-2 virus on your nose sample.

As of December 2020, our lab’s SARS-CoV-2 assay offers the best sensitivity of the 118 laboratories that have submitted results to FDA’s SARS-CoV-2 Reference Panel, with a limit of detection (LoD) of 180 NAAT Detectable Units/mL. We didn't have any false positives during our FDA EUA validation study.

It is possible to have a positive test result and not be infected with COVID-19, but still have the SARS-CoV-2 virus in your nose.

If you have received a positive PCR test, we encourage you to follow CDC guidelines and have those around you get a PCR test as well.

TNP means “test not performed”. The lab was unable to test your nasal sample for the SARS-CoV-2 virus due to an issue with your kit. Please contact Customer Care for next steps.

Yes. FedEx does not deliver on major holidays and our labs also closed in observance of most major holidays.

PLEASE NOTE: Our labs and distribution center are CLOSED Monday July 5th in observance of the July 4th holiday. Please plan your orders and kit activations accordingly.